Outsourced After Hours Tech Support - $399/Month
We handle your clients’ tickets, monitoring, WordPress fixes, cPanel issues, DNS, and hosting while you sleep.
6 hours/day dedicated coverage. Daily summaries. Monthly reports.
No live chat. No contracts. Just results.
Key Benefits :
- 6 Hours Dedicated Coverage Everyday + Up To 12 Hours on Weekends
- Full Ticket Handling In Your System
- Fixes Across Your Stack
- Daily Summary & Monthly Report
- Fully White Label - You Stay The Hero!
UK REGISTERED
16910192
ICO REGISTERED
ZC072601
What We Deliver
Reliable after-hours technical support so your clients stay online, and you stay stress-free.
Dedicated After-Hours Coverage
6 hours of focused support every weekday (covering US daytime and UK evenings) + up to 12 hours on weekends
(Terms and Conditions Apply)
Full Ticket Handling
We log directly into your system (WHMCS, HelpScout, Zendesk or whatever you use) No extra tools required.
Expert Fixes Across Your Stack
cPanel & hosting issues, WordPress troubleshooting/migration, DNS & domain fixes, basic Linux tasks.
Monthly Performance Report
Detailed summary: tickets resolved, common issues, uptime notes, recommendations for improvement.
Daily Summary
Quick end of shift update via Slack or email - "Tonight: 12 tickets resolved, all servers online"
White Label Service
Your clients never know we exist - you stay the hero. Simple onboarding agreement, cancel anytime.
All for a fixed $399/month. No live chat. No long-term contracts. Just reliable support when you need it most.
Experience our full 6 hour shift or 12 hour weekend shift risk free – no commitment required.
Transparent Pricing
One fixed price. No surprises. No long-term contracts.
Tier 1 - Essential Support
After-hours tech support - 6 hrs weekdays + up to 12 hrs weekends (T&C apply)- 6 hours/day weekdays (US daytime + UK evenings)
- Up to 12 hours/day on weekends (Terms & Conditions Apply)
- Full ticket handling in your system (WHMCS, Zendesk etc.)
- cPanel, WordPress, DNS, hosting & Linux fixes
- Daily summary at end of shift
- Monthly performance report
- Fully white-label - you stay the hero
Try Us Risk Free - Free Trial Day
Experience our full support for one complete shift – no payment, no commitment. See the results yourself.
We’ll work a full weekend day (up to 12 hours) or week day (up to 6 hours) handling your tickets, monitoring, and fixes – exactly like a paid month.
You’ll get daily summaries, see everything in real time, and decide if we’re the right fit.
Zero risk. Zero obligation. Just proof we deliver.
Key Trial Details
- One full weekend day or week day shift
- Up to 12 hours/6 hours of dedicated support
- Full ticket handling in your system
- cPanel, WordPress, DNS & hosting fixes
- Daily summary at end of shift
- No payment required
- Cancel anytime - simple onboard agreement only
Your data is safe – ICO registered (No. ZC072601). We never share or sell your info.
About Vynvex
Reliable after-hours tech support – built for hosting brands and agencies.
Vynvex Technologies Ltd. is a UK registered company (England & Wales) providing dedicated after-hours technical support for web hosting providers, digital agencies, and IT businesses.
We specialise in cPanel, DNS, hosting, and basic Linux fixes – working 6 hours weekdays and up to 12 hours on weekends so your clients stay online while you focus on growth.
Our mission is simple: deliver fast, reliable, white-label support with daily summaries and monthly reports. No live chat, no long-term contracts, just results.
We take your data security seriously – all client credentials are handled through encrypted, time limited channels, stored in AES-256 encrypted password managers, and deleted after use. As an ICO-registered business (No. ZC072601), we comply fully with UK GDPR.
- Top of the Line Security
- Secure Payments via Stripe
- UK Registered - Company No. 16910192
- ICO Compliant - Registration No. ZC072601
Frequently Asked Questions
Quick answers to the questions we get asked most often
1. What exactly is included in the $399/month plan ?
6 hours/day weekdays + up to 12 hours/day on weekends (T&C apply), full ticket handling in your existing system (WHMCS, HelpScout, Zendesk etc.), cPanel/WordPress/DNS/hosting/Linux fixes, daily summary, monthly performance report. Fully white-label so your clients see only you.
2. How flexible is the time schedule ? Can it be adjusted to our needs ?
Yes – we are fully flexible. Let us know your preferred window during onboarding, and we’ll align the daily 6-hour shift or the weekend 12 – hour shift to cover your clients’ peak hours and time zones. By default, we cover US daytime and UK evening hours, but we can shift as needed (subject to reasonable volume).
3. What happens if we have more tickets than expected ?
We handle reasonable volume during agreed hours. Excessive tickets may require prioritisation. We discuss this transparently during onboard to ensure quality service.
4. How does the Free Trial Day work ?
One full weekend shift (up to 12 hours) or a weekday shift (up to 6 hours). We handle your tickets exactly like a paid month. No payment, no commitment. Book via the form above – we’ll contact you within 24 hours to set up access.
5. Do you offer live chat ?
Not in the base $399 plan – we focus on asynchronous ticket handling for quality and focus. We are planning to add Live chat later as an add-on.
6. What is your refund policy ?
Free Trial Day : No risk – it’s completely free. If you decide not to continue, there is nothing to refund.
Paid Monthly Plan: We offer a 30-day money-back guarantee on your first month only. If you’re not satisfied with the service quality, contact us within 30 days of payment – we’ll issue a full refund (minus any add-on fees). After the first month, refunds are not available for time already delivered, as we provide ongoing support. Canel anytime with 30 days’ notice – no further changes.
7. How do you ensure my data and credentials are secure ?
We take security very seriously. As an ICO-registered business (Registration No. ZC072601), we comply with UK GDPR. Credentials are shared via encrypted, time-limited channels (e.g., Bitwarden Send), stored in AES-256 password managers, and deleted upon termination or when no longer needed, within 7 days.
All client data and systems are accessed via secure VPN connections — ensuring encrypted and protected communication at every step.
8. Can I cancel anytime ?
Yes – no long-term contracts. Cancel with 30 days’ notice. You keep full control.
9. Are you really a UK company ?
Yes – Vynvex Technologies Ltd is registered in England & Wales (Company No. 16910192), with a London registered office. All operations comply with UK law.
Latest Insights from Vynvex
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